Frequently Asked Questions
Everything you need to know about our premium loose-leaf blends and botanicals.
How should I store my loose-leaf tea to maintain freshness?
To preserve the delicate oils and flavors, store your tea in a cool, dark place inside an airtight container. Avoid exposure to direct sunlight, moisture, and strong odors.
Do you offer international shipping?
Yes, we ship our artisanal teas worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on your location.
Are your tea bags compostable?
Absolutely. Our pyramid tea sachets are made from a plant-based, biodegradable material that is fully compostable, ensuring a sustainable brewing experience.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on opened tea. However, if you receive a damaged item or the wrong blend, please contact us within 14 days for a replacement or refund.
How do I know the caffeine level of a specific tea?
Each product page includes a caffeine scale ranging from 'Caffeine-Free' to 'High Caffeine.' Generally, white and green teas are lower in caffeine, while black and matcha teas are higher.
Can I track my order once it has shipped?
Yes, once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.